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How do I know if a gemstone or rudraksha is genuine?

All our gemstones and rudraksha goes through 8 different tests by our qualified professional gemologist. Each product goes through quality tests and we make sure that only natural products are being selected. Then gemological laboratories certify each product. Through the whole process, only genuine products are being selected and put on our website.

How your gemstones are more powerful than a normal gemstone?

Vishhwas offers natural, non-treated & powerful gemstones direct from the mines. All gemstones come with a Certificate of Authenticity, based on the clarity & purity standard. Each Vishhwas gem is selected by a gemologist and enlightened by astrologers, so that you get nothing but the best and your dreams come true just the way you want them to.

What are imitation gemstones? Do your sell them?

We would like to inform that we do not deal with any kind of treated gemstones and rudrakshas. Imitation gems merely imitate the color or look of a natural gem. They are made up of strass with a large percentage of lead to give luster, and different chemicals to give colour. It is important to know that natural and genuine gemstones can only be beneficial for planets in the horoscope.

What are gemstone treatments?

A gem treatment is any human controlled process that improves the appearance, and durability of a gem. A low quality natural gemstone can be treated to give the desired color and appearance to fetch more value. Bangkok Sapphire (Bangkok Pukhraj), and glass filled Ruby are some of the examples of treated gemstones. We would like to inform that we do not deal with any kind of treated gemstones and rudrakshas.

What are the advantages of wearing a gemstone?

According ancient texts and astrology, wearing of gems helps mental instability, physical agony and monetary hindrances, and good family relations. In this manner gems serve as shield and safeguard for the wearer. Wearing of these gems regulates the dhatus and the psychophysical well being in human life.

Why there are inclusions/blemishes in natural gemstones?

Inclusions or blemishes are bound to happen during the natural process of gemstone formation under or above the earth. We can say that, this is a property of a gemstone, which helps to differentiate a natural gemstone from a synthetic gem. On most of the occasions, synthetic gemstones do not have inclusions or blemishes.

What is a Bangkok Sapphire?

Bangkok Sapphire or Pukhraj is a trade term given to treated sapphires. Treatment is performed by many techniques like beryllium diffusion, etc. to enhance the beauty of a gem, so that it can fetch better look and higher market price. We would like to inform that we do not deal with any kind of treated gemstones and rudrakshas.

On what basis the price of a gemstone is defined?

Natural gems are found in different qualities. The prices are based upon clarity, colour, cut, and size of a gemstone.

What effects I can notice after wearing a gemstone?

Improvements in sleep, calmness, positive attitude, improvement in financials, family matters, studies, prosperity, and positive aura within and outside the body, and ease in handling the problems.

Why should I buy at Gemkart.com ?

Gemkart products are sourced direct from the mines and afterwards, undergoes eight different kinds of tests of identification. The whole process of selection not only makes sure good quality but also reduces the cost.

What is the gem expertise at Gemkart.com?

The gemologist behind Caratcut.com have extensive gemology background and knowledge gained from the best institutes in the world like Gemmological Institute of India, Mumbai, and Gemological Institute of America, California. They are also Fellow of Forum of Indian Gemmologist.

Some people say that the gemstone should not have any flaw, or any inclusion!

No, that is not true. Nature is not perfect. 99% of precious gemstones are bound to have minor constraint/ inclusion in a gemstone. So it is bound to happen that the gemstone would have some flaw or blemishes in it. Even under the microscope, inclusions are seen to identify its natural origin.

If I do not find the gem which I am looking for. Can you arrange?

We have a large collection of gems. In case, you do not get the gem you desired, you can place an order with us, and we will deliver it to you within a stipulated time.

What is a promo coupon?

To give you the best deals around, we occasionally issue promo coupons. It is a simple code, which can be applied to get discounts.

How many times can I use my coupon code?

You can use the coupon codes whenever you purchase an item. There is as such no limit.

What is the minimum order value for application of introductory coupons?

There is no minimum or maximum limit for coupons, you may use as per your convenience.

Is there validity date for promo coupon?

Every coupon has its validity date, which would be mentioned in the email or the website or the coupon card that you received. 

What products can I purchase with the introductory coupons?

You can purchase gems, rudrakshas and for astrology consultation. 

How do I use coupon code I have received?

Select the products you want to shop and add to your cart. On the checkout page, paste the voucher code in the box and click - enter. Now check the Final Order Amount 

Can I club two coupons in one purchase?

No two coupons can be applied at the same time. In general our promotions cannot be used in conjunction with any other offer. Now that's fair! 

I have used my introductory coupon in an order, which was unsuccessful. What happens to my coupon?

If you chose Net Banking/Debit Card/Credit Card as your payment mode you would receive your new coupon over your registered email and phone number within 2 days. If you don’t receives the coupon code within the stipulated time do write to us or give us a call. 

Why doesn't my introductory coupon work?

Please check that the code you are using is still valid and has not expired. The validity would be mentioned in the email or on the website.  Please check if the products in your cart fall under the categories mentioned above. 

What are Refund Vouchers?

Refund voucher is the most popular mode of refund amongst our customers. It is a unique code that is shared with you which can be redeemed during your next purchase. It is easy to use and hassle free.  

How many times can I use my refund voucher?

Refund voucher can be used only once against a single order.  

Can I club two vouchers in one purchase?

Unfortunately no. No two vouchers can be applied at the same time.   Please check if the products in your cart fall under the categ 

What is the validity period of refund vouchers?

The validity period of refund voucher is generally 180 days from the date of issue. Please check your refund voucher email for exact date. 

What products can I purchase with the refund vouchers?

You can use refund vouchers to purchase any product across categories. It is applicable on discounted items too. 

Can I use my refund voucher partially?

Refund voucher cannot be used partially and has to redeemed in full in an order. The order however, may contain multiple items. 

I was informed that refund voucher would be issued by now but I haven't received it yet.

Please check your spam/junk email folder. Mysteriously enough emails tend to end up in spam folder. If you still can’t find your voucher please email us at care@gemkart.com with your order number and we will have the voucher resent. . 

I have misplaced my refund voucher. What do I do?

Please email us at care@gemkart.com with your order number for which this voucher was issued and we will have the voucher resent. 

How do I place a order?

Ordering at Gemkart is easy. Just select the items you want to shop, enter your shipping address and payment information and you are home.  If you need any assistance give us a call. We would love to take your order over phone. Customer helpline: +91 98555-68600. 

How will my order be delivered to me?

Your order would be delivered through reputed courier companies at your doorstep. 

How will I know if my order is placed successfully?

Once your Order is successfully placed, you will receive a confirmation over email and text message from Gemkart.com. This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order online. 

Do you take orders over phone?

Yes. We do take orders over phone. The payment mode possible for these orders is through Cheque or DD, deposit in our account. Our account details: Account Details:  Bank Name: HDFC Bank Account No: 140 222 9000 0096 Account Name: Sethi Sons Jewellers Branch: Manimajra, Chandigarh. IFSC Code: HDFC0001402.

I tried placing order using my credit card but it isn't working. Can you help me place an order?

Yes if your debit/credit card isn't working we can always take your order over phone. Do call us on +91 98555-68600.

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, banks normally roll it back within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 business days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below: Net Banking 2-4 business days Debit Card 6-8 business days Credit Card 7-21 business days

How do I check the status of my order?

Your order status is updated to you via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details. Again, after your order is dispatched we send you an email with order tracking details. Please check your spam for the status of your order, if you don't see any updates. In case of any unforeseen events, which delay your order, you would receive a special update from our end. 

Can I place a bulk order for an item(s)?

In order to place a bulk order please drop a mail to cs@gemkart.com with your requirements and the concerned team would get back to you. 

I am placing an order as a gift to my loved one. Will the receiver get the price tags and invoice?

Yes. Because of the prevalent regulations we send the invoice along with the product. Tags are also left intact so that a product can be returned if your loved one faces any problem with it. 

Can I cancel my order?

If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount. If your order has been dispatched, but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders, Refunds will be processed as per our Return Policies. In rare cases when we are unable to deliver the product in spite of repeated attempts at the shipping address, an amount of Rs. 1000 would be charged on the refund amount. 

Do you allow exchanges?

Have you ordered a size too small or too big? Or you didn’t like the product. No problem! We offer easy exchange for our customers. Please read up our Return & Refund policies for details. 

Can I add an item to my order after I have placed my order?

Unfortunately no. However, you can simply place another order.  

What payment methods do you accept?

We accept payments via Visa, MasterCard, American Express, Netbanking and Cash on Delivery. We also accept payment via "Cheque or Demand Draft" at the time of the ordering the product. However, the cheque of dd has to be deposited in our account as soon as you place the order. Our account details are: Bank Name: HDFC Bank Account No: 14022-2900-000-96 Account Name: Sethi Sons Jewellers Branch: Manimajra, Chandigarh. IFSC Code: HDFC0001402.

Is it safe to shop online using my Debit card or Credit Card?

As an online business, we take your online security very seriously. Shopping on our website is 100% safe. All personal information is encrypted with industry standard 256-Bit SSL encryption, the strongest currently available whilst our internal systems comply with all standards (CISP) set forth by Visa, MasterCard and American Express and other credit card issuers. We always keep customers details safe and highly confidential..

What should I do if my payment fails?

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on care@gemkart.com or please give us a call with your order number for any clarification on +91 98555-68600.

I see debit transactions in my Bank Statement from Gemkart but I have never shopped with Gemkart. What do I do?

If you see any charges on your credit/debit card for purchases made on Gemkart.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you're still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction so that we can look into it. 

What is Gemkart.com’s Shipping Philosophy?

Gemkart.com promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time!! If you have shopped with us earlier, we are of course confident that you already vouch for us!

How long will my order take to arrive?

An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.  Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates. It will take between 2 to 7 business days to deliver your products.

Are there any shipping charges?

Gemkart offers absolutely free shipping on all products in India.

Can I expect delivery on all days of the week?

You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays. 

Do you ship internationally?

Yes, we do ship internationally. For international shipping, you may reach out to us via any of the following channels -  • Mail your queries to care@gemkart.com • Call us at +91-98555-68600.

Why did I receive a partial Order?

Please check if your order contains items with different delivery time. Items with different delivery time are shipped to you separately so please don’t worry your item is on its way.  In some instances, there could be an item in your order that may have failed our Quality Check, which is done prior to dispatch, and don't have an alternate QC passed item. In such an event you may be sent that part of the Order that is available in stock. Be assured that we will make every attempt to procure the product/s unless cancelled by you. In case we are unable to fulfill your purchase we will refund you the payment made towards that item. 

I am going out of town. Can you expedite my delivery?

We, at Gemkart take immense pride in being lightening fast. The current logistics infrastructure in India today doesn't allow us to expedite further at this time. 

How do I track my Order ?

Email and sms are sent to you after the Order is Shipped that contains the tracking number and name of the logistics provider. Visit the website of the logistics provider and enter the tracking number for your shipment details. We usually ship our items through Blue Dart; you can check the status online at http://www.bluedart.com.

I used my tracking number to check the details my shipment but the information is not clear to me.

Courier companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are explained below. If it didn't answer your question please call us. In transit Your order is on its way to your city Out for delivery Your order has reached your city and we will attempt to deliver it today Hold at hub We tried delivering your order at least once and we will try again in 48 hours RTO in transit Your order was undelivered and is on its way back to our warehouse.

I haven’t received my order till yet. What do I do?

If you have the tracking information (reference number and name of the Courier partner) please visit the courier partner's site and check for your Order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, do give us a call with order number and we will be happy to help you. 

What is Gemkart’s return policy?

"No Questions Asked Return Policy!" All products offered by Gemkart are protected by a 7 Days Full Satisfaction Policy, which guarantees a full refund or product exchange if in unused conditions. We are absolutely confident that you will be happy with your purchase from us because each piece is inspected by hand for quality. We understand; however, that every customer is unique and we are flexible to meet your particular needs. Customer satisfaction in our products and services is our top priority. If you are not satisfied with your purchase, you can always exchange the product at 100% value within 7 days of receiving the product. The shipping charges will be deducted from the refund amount. We mean what we say! All you need to do is give us a call on +91 98555-68600 or drop an email at care@gemkart.com within a period of 7 days, from the date of order.

Can I return a part of my order?

Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products, which came along with it.  However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special terms and conditions will apply for returns. You can email us to know the terms and conditions.

How long will the return process take?

Once your return request has been placed with Customer Service, it usually takes about 72 hours to have the product picked from your place and another 7 days to initiate refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection, which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you. 

How will I receive my Refund ?

a) If the payment was made by Credit Card/ Debit Card or Net Banking, we can either issue Gemkart Credits or reverse credit to the Credit Card or Debit Card or credit your Net-Banking account. Caratcut Credits can be utilized on a future purchase on the website. b) If Gemkart Credits were used to make a purchase, refund will only be issued as Gemkart Credits. This can be utilized on a future purchase on the website. 

How long will the refund process take?

Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below: Refund Method Refund Receipt Time (After Initiation) Caratcut Credits 1 business days Bank Transfer/NEFT 2-3 business days Debit Card 5-8 business days Credit Card 7-9 business days For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Banks send an sms to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 please check your bank account or credit card account. 

How do I return a product ?

You can return a product hassle free in few simple steps. However, do give us a call and we can help you with the steps to follow in case of return 1) Place your item in its original packaging – not the Gemkart.com box 2) Mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice 3) Keep the product and the package ready in case of a Gemkart Pick up. If you are sending the product on your own make sure you seal it properly. You can send it at your convenience to our address below: Gemkart.com Sethi Sons Jewellers, SCO: 867, NAC, Manimajra, Chandigarh 160101. INDIA. Scanned copy of courier slip needs to be emailed to us within 5 days of opening the return request.

Do you provide a pick up from my address in case I want to return a product?

Yes we provide pickup from your doorstep from most cities. To know if reverse pickup is available at your location do give us a call. If reverse pickup is not possible from your doorstep we always refund you the courier charges. The refund amount for courier charges is subject to our policies.

Where do I return my product?

I was charged shipping charges for my order. If I return my order, will I get back my shipping charge along with the refund?

I was supposed to receive my refund by now but I haven't. What do I do?

We update our customers through emails at every step of the returns process so please check for the last update from us in your email. If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven't received any update from us please write to us or give us a call.

Gemkart.com's 15 Days Exchange Policy 

All products offered by caratcut are protected by a 15 Days Exchange Policy, which warrantees a 100% exchange if in unused conditions. You can exchange the product for a new order of same or more value.

Which items can I exchange?

All returnable items can be exchanged.

Which items can I exchange?

Any product/s can be bought in exchange. The final price of exchanged products should be equal to or more than the price of returned items. 

How soon can I expect the exchanged product?

Exchanged product is dispatched as soon as the returned item/s has passed product inspection. Generally we won't take more than 72 hours after the pickup of returned item/s is done. In case of any unexpected delay, we will keep you informed by email and SMS. 

Will I be charged for exchange?

There are no charges for exchange. All you need to do is to return the original item and exchange it for an item/s of same or higher value. In case you choose an item of higher value, you can pay the differential amount.

Can I exchange my product for an item of lesser value?

No, your exchange order value should be equal to or more than the return item/s value. 

Can I buy multiple items in exchange for a single product?

Yes, you can buy any number of items in exchange provided the final price of exchanged products should be equal to or more than the price of returned items. 

Can I re-exchange?

If you are still dissatisfied with the product, you can again exchange the product for any item (covered in exchange policy). But, re-exchanged is only possible once.

Can I cancel the exchange?

If you wish to cancel your exchange order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount in form of Caratcut Credits.  If your order has been dispatched, but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. Refunds will be processed as per our Return policies. Any Caratcut Credits used in the purchase of the Order will be credited back to your account. 

Is exchange applicable if my delivery and return addresses are different?

Yes. Please get in touch with us if we can arrange for pickup in your area. Currently exchange in not operational in areas where we cannot arrange pick up. We are working constantly to bring exchange in your area. 

Do I need to register to shop?

It is not necessary to register with us to shop. However, Registration with us helps you to speed up the ordering process for you and allows us to keep you informed about your orders and refund through email. You will only be able to avail the benefits of Gemkart Credits by logging in using your registered email ID.

By registering, will I automatically receive promotional emails from you?

Registering with us will automatically subscribe you to our newsletter. If you do not wish to receive our newsletter just click on the unsubscribe link in the newsletter. Our privacy is our top most priority. We do not give your email id to any third party.

What should I do if I have forgot my password or my password does not work?

If you have forgotten your password, we will need to reset it for you. Please go to My Account page and click Forgot Password to reset your password.

Do I need to type my address every time I order?

Address once used will be saved in My Account -> Address column link. You can go to your Address Column and modify your default Shipping (delivery) address and Billing address. You can also add more addresses using Add a new address button. You can select any of the addresses instead of typing the shipping address while you are ordering.

Can I place a bulk order for an item(s)?

In order to place a bulk order please drop a mail to cs@caratcut.com with your requirements and the concerned team will get back to you.
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