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Terms & Conditions

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE

If you do not agree to this Terms of Use you may not use this Website. By using this Website, you signify your agreement to this Terms of Use as well as the Website's Privacy Policy (which is herby incorporated by reference herein.). This Terms of Use sets out the legally binding terms of the Services available on the Website as well as at the terms of use of this Website. This Terms of Use along with the Privacy Policy extends to both users who visit the Website but do not transact business on the Website ("Users") as well as users who are registered and are authorized by the Website to transact business on the Website ("Members"). The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing the Terms of Use so that you will be apprised of any changes. Nothing in this Terms of Use should be construed to confer any rights to third party beneficiaries.

DEFINITIONS

"Jewellery" means the jewellery that is predesigned or jewellery sets with gemstone(s) or Rudraksha(s) that are available for sale on our website. Please note that all Jewellery is sold "as is" and do not allow the Members to make any changes on them.

"Mounts" are defined as designs, which may or may not have gemstone/ gemstones. Members can select Mounts and gemstones separately to create customized Jewellery.

"Loose Gemstones" are individual gemstones that can be bought without being set on Mounts.

"Rudrakshas" are individual fruits from a tree.

DESCRIPTION OF SERVICES ?

This Website provides access to trading, pricing, news and other information services related to precious and semi-precious gemtone(s) or Rudraksha(s) and jewellery. Certain Services available on this Website are for the use of Members only.

Please note that some of the terms under these Terms of Use differ for purchases for personal consumption and investment purchases.

This Website offers services for Members who wish to purchase gemstone(s) or Rudraksha(s) for personal consumption and is inclusive of both, customized and readymade Jewellery. The Website also offers services to sell gemstones for investment without any assurance of return. The Website displays gemstone(s) or Rudraksha(s) that are specifically recommended for the purpose of investment.

Recommendations of the our consultant or helper are not guaranteed under any circumstances and the Company shall not be held liable for any loss and / or damage suffered by the Members who relied on such recommendation.

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. Some or more items may vary in colour from the actual product due to technical and non-technical issues.

REGISTRATION ?

All Users will be required to register on the Website and become Members prior to the completion of any transaction / purchase on the Website.

To register onto the Website the User will have to provide Personal Information (as defined in the Privacy Policy) and choose a user name and password.

Registration is only a one time process and if the Member has previously registered, he shall login / sign into his / her account.

If you are interested in receiving information on investment grade gemstones, you will have to agree to receive such information by signing a form whereby you also agree not to share any of the information provided with any other third parties. You will be required to provide us with your name and other details, including but not limited to, e-mail, contact number, contact address and customer verification question (example: your mother's maiden name), which will be used for verification purposes.

ORDER ?

Retail Purchase

Any Member who wishes to purchase an item from the Website can either:

a) add the selected gemstone directly to the shopping cart; or

b) customise thejewellery by adding the gemstone(s) or Rudraksha(s) to a ring, or pendant or any other type of jewellery that is expressly stated as customizable on the Website and then add it to the shopping cart; or

c) choose from the selection of Jewellery available on the Website and add it to the shopping cart; or

d) call our call center at +91 98555-68600 and places the order. The Member will receive the form for ordering via email/ fax/ courier based on the Member's convenience.

Only registered Members can make purchases online. In the event of a User wishing to make the purchase, the User will be required to register with the website after adding the item to the shopping cart. The Members shall also provide any other mandatory information required under law (like Personal Account Number (PAN)) at the time of purchase. And, it is the sole responsibility of the customer to provide all the documents according to Prevention of Money Laundering Act.

All orders are considered complete only after the payment has been received by the firm.

To confirm the orders the Firm may at random, call up the Members who have placed orders through the Website and ask the Member a verification question. The Firm will confirm the order only after the verification question is answered by the Member.

Once the purchase of the item(s) is confirmed by the Member, the Firm shall:

a) In the case of Loose Gemstone(s) or custom jewellery - order for the gemstone(s) or Rudraksha(s), set it on the Mount and deliver it to the Member; or
b) In the case of Jewellery - order for the manufacture of the Jewellery and deliver it to the Member.

Investment Purchase

On finding a gemstone or Rudraksha(s) of choice to invest in, the Member shall fill in the order form and send it to the Company. The Member shall also provide the TPIN. The Company team, on validating the order and the TPIN, will check the availability of the gemstone or Rudraksha(s) only then ask the Member to make payment.

In the event the bank rejects to honor any payment transaction made by a Member towards an order, the Firm shall have the right to refuse to ship the order to the Member without any liability whatsoever.

PRODUCT AVAILABILITY ?

The Firm may not own any of the gemstone(s) or Rudraksha(s) and other products listed on the Website. In such cases, the Firm only orders the products listed on the Website from third party traders and merchants after the confirmation of the order by the Member and delivers the same to the Member. In such a scenario, there is a possibility that the item ordered by the Member might have been traded since the listing on the Website and might not be available at that point of time.

In the event the gemstone(s) get(s) traded in the market before making the payment / sealing the order, the Firm will call the Member and suggest an alternate diamond. In case the Member chooses a new gemstone(s) or Rudraksha(s), the Firm shall confirm the new order. If the cost of the new selection is more expensive that the previous one, the Member shall have to pay the differential amount. If the cost of the new selection is less expensive than the previous one the Company shall refund the excess amount to the Member after deducting relocation cost or various charges in the manner specified below in this Terms of Use.

PRICING ?

Gemstone or Rudraksha prices vary from one category of gemstone or Rudraksha to another and seller to seller where numerous factors like reputation of the sellers, brand value, design of the Jewellery etc. have an impact on the price of the gemstone or Rudraksha. The demand and supply of gemstone or Rudraksha in the market can also affect the price of the gemstone or Rudraksha The prices stated on the Website may be substantially higher or lower than the actual prices in the retail markets.

All pricing information available on the Website must be used as a general guideline for gemstone or Rudraksha prices. While this Website is designed to provide most accurate gemstone or Rudraksha pricing information, the information about the (s) or Rudraksha(s) does not provide an appraisal or guarantee of value, nor does it give suggestions or recommendation of any sort for buying or selling (s) or Rudraksha(s). All grading and pricing are subjective methods of analysis and no guarantee is made or liability assumed as to the accuracy or validity of the information provided by the Service or the expertise of those providing information via the Service.

Infrequently, data may be inaccurately displayed on the Website due to system or any other error(s). The Firm reserves the right to correct any and all errors when they do occur and the Firm does not honor inaccurate or erroneous prices. The prices on the Website are also subject to change without notice. For any order the price is the prevailing price on the day the order is completed.

The prices of the products listed on the Website are fixed and not negotiable. If you have any questions, please do not hesitate to contact us at +91 98555-68600.

PAYMENT ?

The Firm offers multiple payment options to Members on the Website:

a) Online Payment: Members can make online payments using his / her credit card; and b) Offline Payment: Members can complete the order online and then make payments to the Firm through an offline payment mechanism. All Members making offline payment have to contact the Firm at +91 98555-68600 and confirm his / her payment modalities. Please note that the Firm currently accepts cheques and demand drafts only. For phone orders the cheque or demand draft has to be received within seven (7) days.

The Firm will order the gemstone(s) or Rudraksha(s) only after receiving the money into their account. In the event the gemstone(s) or Rudraksha(s) becomes unavailable after the payment is made and the Member does not select an alternate gemstone(s) or Rudraksha(s), the money shall be refunded to the Member after some deduction in amount.

Advance / Part Payment

The Firm may, in its sole discretion, request the Member to pay a percentage of the value of the transaction as an advance at the time of placing the order. The balance payment for the order shall be paid by the Member at the time of delivery of the product. Failure to pay the balance amount at the time of the delivery of the product shall be treated as a cancellation of the order. Any advance amount paid by the Member at the time of placing the order shall not be refunded by the Firm to the Member in the event of cancellation of the order for any reason whatsoever.

REFUNDS ?

Any refunds due by the Firm to the Member for non-availability of gemstone(s) or Rudraksha(s) or for selection of alternate gemstone(s) or Rudraksha(s) shall be made in the following manners:

a) Credit card: The credit card account of the Member will be re-credited with the refund amount by the Company. The refund amount will be credited to the Member's account within the time span stipulated by the bank which has issued the credit card; or
b) Cheque or wire transfer: The refund amount shall be deposited into the bank account of the Member by the Company within fifteen (15) business days after the receipt of request for refund by the Company;
c) Cash or demand draft: If the Member has made an over the counter purchase by paying via cash or demand draft, the Firm shall pay the refund amount to the Member through a demand draft within fifteen (15) business days after the receipt of the payment by the Company.

ANY ADVANCE AMOUNT PAID BY THE MEMBER AT THE TIME OF PLACING THE ORDER SHALL NOT BE REFUNDED BY THE FIRM TO THE MEMBER IN THE EVENT OF CANCELLATION OF THE ORDER FOR ANY REASON WHATSOEVER.

SHIPPING & DELIVERY ?

The Member has to specify the address and details of the person who will collect the shipment at the time of purchase. At the time of placing the order, the Member has to state full name of the recipient as stated in his / her government approved photo identification. At the point of delivery the recipient, to collect the physical product, will have to provide any one of the following government approved photo identification card:

a) Ration Card (should be issued in the name of the Member / recipient in the case of a gift);
b) Drivers License;
c) Permanent Account Number (PAN) card;
d) Voters Identification card; or
e) Passport or Aadhar Card.

Delivery shall be made by the courier agent only after the photo and name of the recipient is verified and confirmed by such courier agent. To ensure safe and secure delivery of the package the courier agent will also note down the details of the government photo identification. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.

In case the Member wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering only. All items shall be delivered directly to the person as specified at the point of ordering and the Member cannot (under no circumstances whatsoever) change the recipient details after the order is processed.

After creating an order, the Member can change the shipping address only till the point when the product is actually shipped. In the event the Member wishes to change the shipping address, he / she has to log-in to his / her account and click on the "change shipping address" button next to the shipping address and change the address. This "change shipping address" icon will be active only till the order status changes to "shipped". Once the order status changes "to shipped" the "change shipping address" link will become inactive.

All gemstone(s) or Rudraksha(s) purchased on the Website for investment purposes will be shipped to the Member only after being recertified in a laboratory in India wherein the laboratory would confirm that the gemstone(s) or Rudraksha(s) and the certificate match, and pack the gemstone(s) or Rudraksha(s) in a tamper proof pack.

All shipping charges and other local charges shall be borne by the Member. Recipient accepting delivery should not accept deliveries where the box or packaging has been tampered with or if the box is empty.

The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery or signing the delivery receipt.

If the recipient is not available at the time of delivery, the courier company shall try and deliver the item thrice before returning the same to Company. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.

Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistencies in name or address will result in non-delivery of the product.

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